I promise this blog won't turn into a space where I blast different companies for their policies and lack of service. That being said, I'm going to voice a complaint about Netflix. Swistle brought this to my attention, since I hadn't actually read the email from Netflix that is in my inbox.
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Our family has subscribed to Netflix for 5 years. We have been exceedingly happy with the ease of service. We have registered 6 mailing addresses with them and our movies have been a constancy in our crazy lives.
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And now, they are eliminating the feature that makes us happiest, the one which ensures Husband has movies he wants to watch, while I am sometimes sitting on a movie for a few months weeks before watching it and getting it back in the mail.
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I lodged a formal complaint with their customer service department and was assured that they are eliminating this family-friendly feature in order to better serve their customers. I explained that this is one of the key features that has kept us with them all these years. I don't know how they think they can better serve us by removing these peace-keeping profiles, but we'll wait it out and see.
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If this is something you are also unhappy with, I encourage you to pick up the phone and call their customer service number - it's on the website and on the bottom of their emails. I figure if they have enough customers crying boo, maybe they'll listen to how they can truly better service the ones who rent their movies from Netflix.
